Refund policy
Overview
At Imcobot, customer satisfaction is our priority. We want you to enjoy your purchase and have a smooth shopping experience.
If you are not completely satisfied with your order, you may request a return or refund according to the conditions outlined in this policy.
Please contact us before returning any products. Items sent back without prior approval may not be accepted.
Return Eligibility
We accept return requests within:
30 days after delivery
To be eligible for a return, the product must meet the following conditions:
- The item must be unused and in its original condition
- The product must include original packaging and accessories
- The item must not show signs of use, damage, or alteration
For hygiene and safety reasons, some used products may not be eligible for return.
Non-Returnable Items
The following items cannot be returned:
- Products that have been used or damaged by customers
- Items without original packaging
- Products returned after the 30-day return period
- Items damaged due to improper use or care
Return Process
To request a return, please contact us first:
Email:
sales@imcobot.com
Please include:
- Order number
- Customer name
- Reason for return
- Photos of the product (if applicable)
Our team will review your request and provide return instructions.
Return Address
For approved returns, the return address and shipping instructions will be provided by email.
Please do not send products back before receiving confirmation from Imcobot.
Email:
sales@imcobot.com
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The product arrived damaged
- The wrong item was received
- The product has a confirmed quality issue
In these cases, Imcobot will review the situation and provide appropriate assistance.
Damaged or Defective Products
If your order arrives damaged or has a quality issue, please contact us within:
7 days after delivery
Please provide:
- Order number
- Photos of the damaged product
- Photos of the packaging
After reviewing the information, we will provide a solution, which may include:
- Replacement
- Refund
- Other appropriate assistance
Refund Process
Once your return is received and inspected, we will notify you of the refund status.
If approved, the refund will be processed to the original payment method.
Refund processing time:
5–10 business days
after approval.
The actual time for funds to appear in your account may vary depending on your payment provider or bank.
Refund Amount
Approved refunds will include the eligible product purchase amount.
Original shipping fees are non-refundable unless the return is caused by:
- Damaged products
- Incorrect items shipped
- Confirmed product defects
Order Cancellation
Orders may be canceled before they are shipped.
Once an order has been shipped, cancellation requests cannot be accepted. Customers may request a return after receiving the order according to this policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email:
sales@imcobot.com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
We will respond as soon as possible during our business hours.