Terms of service
Overview
Welcome to Imcobot.
These Terms of Service describe the rules and conditions for using our website and purchasing products from our online store.
By accessing our website or placing an order, you agree to these terms. We encourage you to read them carefully to understand your rights and responsibilities.
About Imcobot
Imcobot provides thoughtfully designed tableware, drinkware, and lifestyle products for everyday living.
We are committed to offering quality products and a reliable shopping experience for our customers.
Website Use
By using our website, you agree to:
- Provide accurate and complete information when placing an order
- Use our website only for lawful purposes
- Respect the security and functionality of our website
You may browse, view, and purchase products from our website for personal use.
Any unauthorized use of the website may affect the quality and security of our services.
Product Information
We make every effort to ensure that product descriptions, images, measurements, and details provided on our website are accurate.
Please note that:
- Colors may appear slightly different depending on your device settings
- Handmade or natural material products may have slight variations in appearance, size, texture, or finish
- Product measurements may have minor differences due to manufacturing processes
These characteristics are part of the uniqueness of certain products and do not affect their intended use.
Orders and Purchases
When you place an order with Imcobot, you agree to provide accurate order and payment information.
After receiving your order, we will send an order confirmation email.
We reserve the right to contact you regarding your order if additional information is required.
In rare cases, orders may be canceled due to reasons such as product availability, payment issues, or incorrect pricing information. If this occurs, we will notify you and provide an appropriate solution.
Pricing and Payment
All prices displayed on our website are shown in US Dollars (USD) unless otherwise stated.
Payment must be completed before an order can be processed.
We use trusted third-party payment providers to securely process transactions.
Imcobot does not directly store your complete payment card information.
Shipping and Delivery
Shipping services are currently available to customers in the Philippines.
Shipping times and fees are provided in our Shipping Policy.
While we work to ensure timely delivery, shipping times may be affected by factors outside our control, including weather conditions, courier delays, holidays, or transportation issues.
For detailed shipping information, please refer to our Shipping Policy.
Returns and Refunds
We want you to be satisfied with your purchase.
If you have any concerns regarding your order, please contact us according to our Return & Refund Policy.
Return requests, refunds, and exchanges will be handled according to the conditions described in our Return & Refund Policy.
Intellectual Property
All content on the Imcobot website, including but not limited to:
- Product images
- Text
- Logos
- Website design
- Graphics
is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, or use our content without prior permission.
Third-Party Services
Our website may use third-party services, including:
- Payment providers
- Shipping providers
- Website tools
These services may have their own terms and privacy policies.
We recommend reviewing their policies when using these services.
Limitation of Responsibility
We always strive to provide accurate information and quality products.
However, Imcobot is not responsible for delays, interruptions, or issues caused by circumstances beyond our reasonable control, including third-party services, transportation delays, or technical problems.
Nothing in these terms limits your rights as a consumer under applicable laws.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our services, policies, or legal requirements.
Updated terms will be posted on this page with the latest effective date.
We encourage customers to review these terms periodically.
Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Email:
sales@imcobot.com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)