Shipping policy
Shipping Information
At Imcobot, we are committed to providing a reliable and convenient shopping experience for our customers. We carefully prepare and package every order to ensure that your tableware and lifestyle products arrive safely and in excellent condition.
We currently provide shipping services to customers located in the Philippines.
All orders are processed after payment confirmation and order verification.
Shipping Rates
We offer simple and transparent shipping options:
Standard Shipping
- Shipping Fee: $5.99 USD
- Free Shipping on orders over $50 USD
The final shipping cost will be displayed during checkout before completing your purchase.
Shipping Address
Orders will be shipped according to the shipping information provided by customers during checkout.
Please ensure that your shipping details are complete and accurate, including:
- Full Name
- Shipping Address
- Contact Information
If you need assistance regarding shipping details or delivery arrangements, please contact us at:
Email:
sales@imcobot.com
Our team will provide the necessary support.
Shipping Origin Address
For security and operational reasons, our shipping origin address is not publicly displayed.
If you require information regarding the shipment origin or other delivery details, please contact us via email:
Email:
sales@imcobot.com
We will provide the appropriate information according to your request.
Order Processing Time
Orders are processed within:
1–3 Business Days
after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next available business day.
During holidays, promotional periods, or peak seasons, processing times may be slightly extended.
Delivery Time
Estimated delivery time:
5–10 Business Days
after your order has been shipped.
Please note that delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, customs procedures, or other unexpected circumstances.
Business Hours
Our customer service team is available during the following hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
Saturday – Sunday
Closed
Public Holidays
Closed
Messages received outside business hours will be answered on the next business day.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
You can use the tracking details to check the delivery status of your order.
Packaging
All products are carefully inspected and securely packaged before shipment.
For fragile items such as ceramic tableware and glassware, additional protective packaging is used to help reduce the risk of damage during transportation.
Delayed or Missing Orders
Delivery delays may occasionally occur due to factors beyond our control, including:
- Weather conditions
- Courier delays
- Public holidays
- Transportation issues
- Customs procedures
If your order does not arrive within the estimated delivery timeframe, please contact us and we will assist you with checking the shipment status.
Damaged Items
If your order arrives damaged, please contact us within 7 days after delivery.
Please provide:
- Order number
- Photos of the damaged product
- Photos of the packaging
Our team will review your request and provide assistance.
Return Address
For return requests, please contact us before sending any products back.
The return address and return instructions will be provided via email after your return request has been reviewed and approved.
Please do not send products to any address without prior confirmation from Imcobot.
Email:
sales@imcobot.com
Contact Us
For any questions regarding shipping or your order, please contact us:
Email:
sales@imcobot.com
We will respond as soon as possible during our business hours.